DELIVERY & RETURNS

DELIVERY

LUXAC PRODUCTS ARE ALL HANDMADE TO ORDER IN SOMERSET, ENGLAND. OUR TARGET DELIVERY TIME OF 10-14 DAYS REFLECTS THIS. IN THE EVENT THAT YOUR CHOICE OF LUXAC IS NOT IMMEDIATELY AVAILABLE, YOU WILL BE MADE AWARE DURING THE ORDERING PROCESS AND DELIVERY WILL BE SLIGHTLY LONGER THAN OUR STANDARD TARGET DELIVERY TIME.

FULL PAYMENT IS TAKEN AT THE TIME OF PURCHASE. ONCE AN ORDER HAS BEEN PLACED YOU WILL RECEIVE AN EMAIL CONFIRMATION FROM US. YOUR ORDER WILL THEN BE DISPATCHED DIRECTLY FROM THE FACTORY TO YOUR DELIVERY ADDRESS BY UPS OR ROYAL MAIL. YOU WILL RECEIVE A TRACKING NUMBER AND NOTIFICATION BY UPS OR ROYAL MAIL OF THE EXPECTED DELIVERY DATE. IF YOU EXPERIENCE ANY PROBLEMS WITH YOUR DELIVERY, PLEASE LET US KNOW ON INFO@LUXAC.CO.UK

DELIVERY IN THE UK IS FREE
DELIVERY IN THE EU IS £20.00
DELIVERY IN THE US AND CANADA IS £30.00
DELIVERY IN THE REST OF THE WORLD IS £35.00

SALES TAX
OUR PRICES ARE IN GBP STERLING AND INCLUDE VAT AT THE CURRENT RATE OF 20%.

ORDERS TAKEN FROM OUTSIDE THE UK MAY BE SUBJECT TO IMPORT DUTIES AND TAXES WHICH BECOME PAYABLE ONCE THE ITEM HAS REACHED ITS DESTINATION. THESE COSTS ARE YOUR RESPONSIBILITY. WE ARE UNABLE TO CALCULATE THESE CHARGES FOR YOU OR ADVISE ON LIKELY COSTS, AND WE WOULD ADVISE YOU TO CHECK WITH YOUR LOCAL CUSTOMS OFFICE BEFORE PLACING YOUR ORDER.

 

RETURNS

WE ARE SURE THAT YOU WILL LOVE YOUR LUXAC, BUT IF YOU SHOULD WISH TO RETURN IT WE WILL PROVIDE A FULL REFUND (EXCLUDING DELIVERY COSTS) IF IT IS RETURNED WITHIN 14 DAYS IN ITS ORIGINAL CONDITION AND PACKAGING, AND PROVIDED THAT, ON ITS RETURN, ITS CONDITION MEETS WITH OUR APPROVAL. PLEASE BE AWARE THAT WE DO NOT OFFER AN EXCHANGE FOR DIFFERENT ITEMS, COLOURS OR SIZES; THIS WILL CONSTITUTE A NEW ORDER.

ALL LUXAC PRODUCTS ARE MADE TO ORDER, AND WE WILL COVER THE COST OF RETURNS ONLY WHERE GOODS ARE FAULTY. WE ADVISE THAT RETURNED ITEMS ARE SENT BY RECORDED DELIVERY AS THEY REMAIN THE RESPONSIBILITY OF THE PURCHASER UNTIL WE HAVE RECEIVED THEM.

ITEMS SHOULD BE RETURNED TO LUXAC (RETURNS) MATERIA PRODUCTS, UNIT 1, COMBE BUILDINGS, WHATLEY, FROME, SOMERSET BA11 3JU.

ONCE A REFUND HAS BEEN APPROVED, IT WILL BE MADE THROUGH PAYPAL.