LUXAC MIDI

WELCOME TO THE LUXAC WEBSITE, WE HOPE THAT THIS WILL BE A REWARDING EXPERIENCE FOR YOU.

PLEASE READ THE FOLLOWING INFORMATION AS IT IS IMPORTANT TO UNDERSTAND THAT YOUR USE OF THIS SITE MEANS THAT YOU (‘YOU’ AS USER) ACCEPT AND AGREE TO ABIDE BY THE FOLLOWING TERMS AND CONDITIONS WHICH, TOGETHER WITH OUR PRIVACY POLICY, GOVERN LUXAC LTD’S RELATIONSHIP WITH YOU ON THIS WEBSITE.

LUXAC LTD (REFERRED TO AS ‘WE’, ‘US’ OR ‘OUR’) IS THE OWNER OF THIS WEBSITE AND IS OFFICIALLY REGISTERED AT 8 WARWICK AVENUE, LONDON W2 1XB. THE COMPANY REGISTRATION NUMBER IN ENGLAND AND WALES IS 08277790.

OUR TERMS AND CONDITIONS CAN BE SEEN AT ALL TIMES ON THIS WEBSITE. HOWEVER, WE RESERVE THE RIGHT TO UPDATE, CHANGE OR MODIFY THESE TERMS AND CONDITIONS, ALONG WITH OUR PRIVACY POLICY, AT ANY TIME AND TO MAKE ANY CHANGES NECESSARY FOR THE PURPOSE OF OUR BUSINESS WITHOUT PRIOR NOTICE. IT IS THE USER’S RESPONSIBILITY TO CHECK FOR SUCH CHANGES AND YOUR USE OF THIS WEBSITE ACTS AS AN ACCEPTANCE OF THESE CHANGES.

ALL INFORMATION ON THIS WEBSITE IS PROVIDED IN GOOD FAITH, BUT LUXAC LTD ACCEPTS NO LIABILITY FOR ANY INACCURACIES OR ERRORS RELATING TO THE SITE CONTENT OR PRODUCTS OFFERED FOR SALE.

ANY UNAUTHORISED USE OF THIS WEBSITE MAY CONSTITUTE A CRIMINAL OFFENCE. THIS INCLUDES REPRODUCING ITS CONTENT IN ANY SHAPE OR FORM OR CREATING ANY LINK FROM IT WITHOUT PRIOR AUTHORISATION BY LUXAC LTD.

WE RESERVE THE RIGHT TO MAKE CHANGES TO OUR WEBSITE WITHOUT PRIOR NOTIFICATION:
- TO CHANGE THE PRICES OF OUR PRODUCTS
- TO CHANGE OR WITHDRAW PRODUCTS FROM SALE
- TO LIMIT THE SALE OF SPECIFIC PRODUCTS
- TO RESTRICT ORDERS FROM THE SAME ADDRESS.

WE RESERVE THE RIGHT TO TERMINATE YOUR RIGHT TO USE THIS WEBSITE AT ANY TIME IF WE CONSIDER THAT THERE HAS BEEN A BREACH OF THE OWNER/USER RELATIONSHIP AS HERE DEFINED.

Links
WE MAY PROVIDE LINKS TO OTHER SITES WITHIN THE CONTENT OF THE WEBSITE. OTHER WEBSITES ARE NOT BOUND BY OUR TERMS AND CONDITIONS OR PRIVACY POLICY, AND YOU AS ‘USER’ HAVE THE OPTION TO VISIT THOSE WEBSITES ENTIRELY AT YOUR OWN RISK.

Intellectual copyright
THE LUXAC TRADEMARK IS THE INTELLECTUAL PROPERTY OF LUXAC LTD. ANY ATTEMPT TO COPY ITS TRADEMARK, DESIGN OR PRODUCTS IN ANY SHAPE OR FORM IS AGAINST THE LAW AND WILL BE RIGOROUSLY PURSUED THROUGH THE UK COURTS; ENGLISH LAW WILL PREVAIL.

LUXAC LTD IS FULLY COMMITTED TO PROTECTING YOUR PRIVACY AND UNDERSTAND HOW IMPORTANT IT IS TO YOU.

WE WILL USE THE INFORMATION WE COLLECT FROM YOU VIA THE WEBSITE ONLY TO FULFIL YOUR ORDER, TO PROVIDE ANY SERVICES YOU HAVE AGREED TO AND THAT ARE NECESSARY FOR YOUR ORDER TO BE FULFILLED, OR TO ASSIST YOU ON OUR WEBSITE.

WE DO NOT STORE CREDIT CARD DETAILS, NOR DO WE SHARE CUSTOMER DETAILS WITH ANY THIRD PARTIES. ALL PAYMENTS ARE TRANSACTED THROUGH PAYPAL AUTOMATICALLY AND INVOLVE THE PROCESSING OF YOUR CREDIT CARD DETAILS AND PERSONAL DATA ONLY AT THE TIME OF PAYMENT.

THE COLLECTION AND STORAGE OF DATA IS GOVERNED BY THE RULES OF THE UK DATA PROTECTION ACT AND OTHER ASSOCIATED LEGISLATION. YOUR DATA IS STORED ONLY FOR THE TIME REQUIRED TO PROCESS YOUR TRANSACTIONS AND THEN DESTROYED.

Email marketing
ON OCCASIONS WE MAY ENQUIRE IF YOU WOULD LIKE TO RECEIVE INFORMATION ABOUT NEW PRODUCTS AND OTHER UPDATES. THIS WILL REQUIRE YOUR EXPRESS PERMISSION TO ACTIVATE THIS SERVICE. YOU HAVE THE RIGHT TO WITHDRAW THIS PERMISSION AT ANY TIME.

Cookies
COOKIES MAY BE USED TO COLLECT INFORMATION ABOUT YOUR BROWSING/PURCHASING ACTIVITY, THUS ENHANCING YOUR EXPERIENCE OF THE WEBSITE. IF YOU WISH TO DELETE COOKIES FROM YOUR WEB BROWSER, THIS CAN BE DONE AT ANY TIME AND DOES NOT EXCLUDE YOU FROM CONTINUING TO USE THIS WEBSITE.

WHILST WE WILL VIGOROUSLY ENDEAVOUR AT ALL TIMES TO PROTECT YOUR CREDIT CARD AND PERSONAL DETAILS, DATA TRANSMISSION OVER THE INTERNET CAN NOT BE GUARANTEED TO BE TOTALLY SECURE AND ANY INFORMATION GIVEN BY YOU IS DONE SO AT YOUR OWN RISK.

ANY COMMENTS OR QUESTIONS YOU MANY HAVE ABOUT THE USE OF PERSONAL INFORMATION AND THE ABOVE PRIVACY POLICY CAN BE EMAILED DIRECTLY TO US AT INFO@LUXAC.CO.UK AND WE WILL RESPOND AS QUICKLY AS POSSIBLE.

LUXAC PRODUCTS ARE ALL HANDMADE TO ORDER IN SOMERSET, ENGLAND. OUR TARGET DELIVERY TIME OF 10-14 DAYS REFLECTS THIS.

FULL PAYMENT IS TAKEN AT THE TIME OF PURCHASE. ONCE AN ORDER HAS BEEN PLACED YOU WILL RECEIVE AN EMAIL CONFIRMATION FROM US. YOUR ORDER WILL THEN BE DISPATCHED DIRECTLY FROM THE FACTORY TO YOUR DELIVERY ADDRESS BY UPS OR ROYAL MAIL. YOU WILL RECEIVE A TRACKING NUMBER AND NOTIFICATION BY UPS OR ROYAL MAIL OF THE EXPECTED DELIVERY DATE. IF YOU EXPERIENCE ANY PROBLEMS WITH YOUR DELIVERY, PLEASE LET US KNOW ON INFO@LUXAC.CO.UK

DELIVERY IN THE UK IS FREE
DELIVERY IN THE EU IS £15.00
DELIVERY IN THE US AND CANADA IS £20.00
DELIVERY IN THE REST OF THE WORLD IS £28.00

Sales tax
OUR PRICES ARE IN GBP STERLING AND INCLUDE VAT AT THE CURRENT RATE OF 20%.

ORDERS TAKEN FROM OUTSIDE THE EUROPEAN UNION (EU) MAY BE SUBJECT TO IMPORT DUTIES AND TAXES WHICH BECOME PAYABLE ONCE THE ITEM HAS REACHED ITS DESTINATION. THESE COSTS ARE YOUR RESPONSIBILITY. WE ARE UNABLE TO CALCULATE THESE CHARGES FOR YOU OR ADVISE ON LIKELY COSTS, AND WE WOULD ADVISE YOU TO CHECK WITH YOUR LOCAL CUSTOMS OFFICE BEFORE PLACING YOUR ORDER.

WE ARE SURE THAT YOU WILL LOVE YOUR LUXAC, BUT IF YOU SHOULD WISH TO RETURN IT WE WILL PROVIDE A FULL REFUND (EXCLUDING DELIVERY COSTS) IF IT IS RETURNED WITHIN 14 DAYS IN ITS ORIGINAL CONDITION AND PACKAGING, AND PROVIDED THAT, ON ITS RETURN, ITS CONDITION MEETS WITH OUR APPROVAL. PLEASE BE AWARE THAT WE DO NOT OFFER AN EXCHANGE FOR DIFFERENT ITEMS, COLOURS OR SIZES; THIS WILL CONSTITUTE A NEW ORDER.

ALL LUXAC PRODUCTS ARE MADE TO ORDER, AND WE WILL COVER THE COST OF RETURNS ONLY WHERE GOODS ARE FAULTY. WE ADVISE THAT RETURNED ITEMS ARE SENT BY RECORDED DELIVERY AS THEY REMAIN THE RESPONSIBILITY OF THE PURCHASER UNTIL WE HAVE RECEIVED THEM.

ITEMS SHOULD BE RETURNED TO LUXAC (RETURNS) MATERIA PRODUCTS, UNIT 1, COMBE BUILDINGS, WHATLEY, FROME, SOMERSET BA11 3JU.

ONCE A REFUND HAS BEEN APPROVED, IT WILL BE MADE THROUGH PAYPAL.

LUXAC PRODUCTS ARE HANDMADE AND DESIGNED AND BUILT TO LAST. WE PROVIDE A GUARANTEE FOR 12 MONTHS FROM THE DATE OF PURCHASE AND, WITH PROOF OF PURCHASE, WILL PROVIDE A REPLACEMENT OR REPAIR IN THAT PERIOD AT NO EXTRA CHARGE. PLEASE CONTACT INFO@LUXAC.CO.UK SHOULD THIS BE NECESSARY.

PLEASE NOTE THAT THIS GUARANTEE RELATES TO FAULTS RESULTING FROM THE MANUFACTURING PROCESS OR MATERIALS USED, NOT GENERAL WEAR AND TEAR OR MISUSE. PLEASE ALSO BE AWARE THAT LEATHER IS A NATURAL PRODUCT, ALL HIDES ARE DIFFERENT AND THE DIFFERING DEGREE OF MARKING ON LEATHER HIDES IS PART OF THE INDIVIDUAL CHARACTER OF EACH LUXAC.

WE ARE VERY CONFIDENT THAT OUR PRODUCTS WILL HAVE A LONG LIFE. SHOULD A FAULT DEVELOP OUTSIDE THE PERIOD OF GUARANTEE WE OFFER A REPAIR SERVICE AND, DEPENDING ON THE PROBLEM AND AT OUR DISCRETION, THIS MAY BE FREE OF CHARGE OR AT AN AGREED COST. PLEASE CONTACT US AT INFO@LUXAC.CO.UK WITH DETAILS OF THE PROBLEM AND WE WILL DO OUR BEST TO PROVIDE THE REPAIR SERVICE YOU REQUIRE.

WE TAKE GREAT PRIDE IN OUR PRODUCTS AND IF YOU HAVE ANY COMMENTS ON THE DESIGN OR YOUR EXPERIENCE OF USING YOUR LUXAC, WE WOULD BE PLEASED TO HEAR FROM YOU AT INFO@LUXAC.CO.UK

LEATHER IS STRONG AND DURABLE, BUT BY CARING FOR YOUR LUXAC YOU WILL BE ABLE TO KEEP IT AT ITS MOST BEAUTIFUL AND GIVE IT THE BEST CHANCE OF A LONG LIFE.

WE RECOMMEND THE USE OF COLLONIL LEATHER GEL TO BE APPLIED BEFORE YOU START USING YOUR LUXAC. THIS WILL PROTECT THE LEATHER AGAINST THE DAMAGING EFFECTS OF WATER AND DIRECT SUNLIGHT. SHOULD YOUR LUXAC GET WET, LET IT DRY OUT NATURALLY AND AWAY FROM DIRECT HEAT. THE BEAUTY OF LEATHER IS THAT IT WILL DEVELOP ITS OWN RICH PATINA OVER TIME, BUT BE AWARE THAT IT MAY ALSO GET SCRATCHED OR MARKED. SOME MARKS CAN OFTEN BE GENTLY REMOVED WITH A LEATHER CLEANING PRODUCT AND A CLOTH BUT ALWAYS TEST A SMALL AREA FIRST.

WE HOPE THAT YOU WILL BE OUT AND ABOUT USING YOUR LUXAC BUT IF YOU INTEND NOT TO USE IT FOR A PERIOD OF TIME, PACK IT WITH SOME SCRUNCHED UP PAPER TO RETAIN ITS SHAPE AND STORE IT IN THE COMPLIMENTARY BLACK COTTON LUXAC BAG.

LOVE YOUR LUXAC AND IT WILL BE WITH YOU FOR A LONG TIME.

WE ARE KEEN TO CONTRIBUTE TO THE REVIVAL IN MANUFACTURING IN ENGLAND AND TO THIS END WE ARE IN THE PROCESS OF SETTING UP AN APPRENTICESHIP SCHEME TO TRAIN YOUNG PEOPLE IN THE SKILLS REQUIRED TO MAKE LUXURY LEATHER GOODS.